Shipping Policy

Effective Date: 03/09/2025

This Shipping Policy applies to all orders placed through https://nanomidtv.shop/, operated by NOVASCALE Limited

1. Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.
• Processing times may be extended during peak seasons or promotions.

2. Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Estimated delivery times:
  
  • United States: 5–10 business days
  • International Orders: 10–20 business days (delivery time may vary depending on customs clearance and local carriers)

Please note: These are estimated timeframes and not guaranteed delivery dates.

3. Order Tracking

When your order is shipped, you will receive a confirmation email containing your tracking number so you can monitor your delivery.

4. Customs, Duties & Taxes (International Orders)

• Customers outside the USA are responsible for any applicable customs fees, import duties, or local taxes.
• We are not responsible for delays caused by customs or additional charges applied by your local authorities.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may be restricted in specific countries due to local regulations.

6. Lost, Delayed, or Damaged Shipments

• We are not responsible for shipping delays caused by carriers, weather, or customs.
• If your package is lost in transit, please contact us at contact@nanomidtv.shop so we can assist you with the carrier.
• If your order arrives damaged, notify us within 48 hours of delivery with photos of the packaging and item.

7. Contact Us

For any questions regarding shipping, please contact us:

NOVASCALE Limited
📍 128 City Road, London, United Kingdom, EC1V 2NX
📧 Email: contact@nanomidtv.shop
📞 Phone: +44 785 337 0194